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Simalaya has provided several services in the Telecommunication area. |
Telecommunication Operator
International | - 2007 - Defined the e-commerce strategy and related business processes
- 2007 - Managed the implementation of a real time customer decisioning platform
- 2009 - Defined the Web Analytics KPIs to measure web channel performance across several affiliates of the group
- 2010 - Defined the Web Analytics KPIs to measure Self Services performance across several affiliates of the group
- 2010 - Defined the Web Analytics KPIs to measure e-shop performance across several affiliates of the group
| Telecommunication Operator
Romania | - End-to-end programme definition and management of a customer value management programme. Using central decisioning capabilities for both batch outbound operations and real-time inbound customer decisioning and Next Best Activity
| Telecommunication Operator
Italy | - 2009 / 2010 - Set-up and programme managed the implementation of real-time customer value management and decisioning platform and customer value management batch Simulation platform addressing residential/consumer segments
| Telecommunication Operator
United Kingdom | - 2007 / 2008 - Set-up and managed the implementation of a real time customer decisioning platform for both residential and B2B markets
| Telecommunication Operator
Switzerland | - 2007 / 2008 - Assessed and defined the organisational test strategy for wholesale billing systems
| Mobile Virtual Network Operator
Switzerland | - 2007 - Defined a MVNO strategy targeting ethnical market segments
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